Find the details you need to choose your piece and order with confidence. For product-specific questions, contact Heavy7heartscl@gmail.com before checkout.

When will I receive my order?

Made-to-order exclusive pieces require 7–14 business days for production and shipping. Shipping service estimates refer to carrier transit and do not remove production time. Tracking is emailed when your order ships.

For in-stock one-of-one pieces or any order needed by a specific date, contact us before purchasing to confirm dispatch timing. Arrival dates depend on the item, destination, and carrier; immediate delivery is not guaranteed.

Where do you ship, and what does shipping cost?

We currently accept orders within the United States and cannot ship to P.O. boxes. Shipping rates are calculated at checkout based on your address and selected service. Check your delivery address and contact information carefully before placing an order. See our shipping policy.

How do I choose the right size?

Check the size options, fit notes, and any measurement chart on the product page. Fitted hats are non-adjustable, so compare your head measurement with the listed fitted size. One-of-one pieces are available only in the size shown. If a measurement or material detail you need is missing, email us before ordering.

What makes a piece one of one?

A one-of-one design is a unique piece rather than a repeat production style. Details may include embroidered patches, graphics, custom hardware, or reworked materials, depending on the item. Check the individual listing for its construction and available size.

Pieces identified as vintage or reclaimed may show natural wear, fading, or other signs of age. These details form part of their individual character; not every one-of-one product uses reclaimed materials.

What materials and details can I expect?

Materials and finishes vary by product. Look for the specific fabric composition, fabric weight, embroidery, printing, hardware, and construction details in each listing. Product photos show the design and finishing details.

Can I return or exchange my order?

Exclusive products have a 7-day exchange window for unworn, unwashed items with tags still attached, subject to our policy. One-of-one items are final sale, except for defective products or fulfillment errors. Read the full return and exchange policy before purchasing, and contact us before sending anything back.

What if my order arrives damaged, defective, or incorrect?

Inspect your order when it arrives. If there is an issue, contact us promptly with your order number, a description of the problem, and photos so we can review it and help resolve it.

How do I track an order or get help with a delivery?

Use the tracking link emailed after shipment. If tracking appears delayed or your package is missing, email us with your order number so we can help you review the next steps.

How do purchases support the community?

Selected products support specific initiatives. The Beyond the Field Tee directs all proceeds toward our free youth 7on7 football event. Proud2Pay purchases support local after-school programs, and Community Crew purchases help fund neighborhood cleanups and the washer-and-dryer initiative. See each product page for its stated purpose.

How can I nominate a student or get involved?

Email Heavy7heartscl@gmail.com for Student Achievement nominations, volunteering, donations, or community resources. For a student nomination, include the student's name and a brief explanation of their discipline, growth, and resilience.

How can I contact Heavy7Hearts?

Email Heavy7heartscl@gmail.com or use the form below. For order support, include your order number. For sizing or product questions, include the product name.